Lovesick Privacy Policy

Update date: April 1, 2024

This Privacy Policy outlines how BLAZETECH PTE. LTD., as the developer of Lovesick, collects, protects, and uses user information, how users manage their personal information, and how BLAZETECH PTE. LTD. protects minors' privacy rights through the usage of the Lovesick App, websites, and services (Collectively as “Services”), and the application and update of this Privacy Policy. It is recommended that users carefully read and understand all the contents of this Policy. By accessing or using Lovesick, you promise us that (a) you have read, understand and agree to our Privacy Policy; (b) you are over 18 years of age (or have had your parent or guardian read and agree to this Privacy Policy for you); and (c) you give explicit consent to our collection, storage, use, and disclosure of your personal information we’ve set out in this Privacy Policy. If you do not agree or are unable to make this promise, you must not access or use the Services.
本隱私政策概述了BLAZETECH PTE. LTD.作為Lovesick的開發者,如何收集、保護和使用用戶資訊,用戶如何管理自己的個人資訊,BLAZETECH PTE. LTD如何通過使用Lovesick應用程式、網站和服務(統稱“服務”)保護未成年人的隱私權,以及本隱私政策的適用和更新。建議用戶仔細閱讀並理解本政策的全部內容。通過訪問或使用Lovesick,您向我們承諾:(a) 您已閱讀、理解並同意我們的隱私政策;(b) 您已年滿18周歲(或您的父母或監護人已為您閱讀並同意本隱私政策);(c) 對我們在本隱私政策中所列的對您個人資訊的收集、存儲、使用和披露給予明確同意。如果您不同意或無法作出此承諾,您不得訪問或使用本服務。

Any translation from the English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of these Terms and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.


I. What data do we collect?

When Lovesick provides Services, it may collect, store, and use some or all of the following information:

l Account Information: Lovesick collects, and associates with your account, the information you provide to Lovesick when you do things such as sign up for your account or log into your account (including your date of birth, contact address, gender, telephone number, etc.).

l Device Information: Lovesick also collects information from and about the devices you use to access the Services, which includes without limitation language settings, IP address, time zone, browser type, device model, operating system version, internet service provider, mobile carrier, device configuration, device identification, device network information, device environment, and other identifiers associated with your devices.

l Payment Information: You may choose to pay Lovesick for specific services, in such case, information about your payment information, including the order information, top-up history, and consumption history will be collected.

l Usage Information: Lovesick collects information related to how you use the Services, including actions you take in your account (like the features and content you interact with, how often you use the Services, and how long you use the Services). Such information including but not limited to log information, browsing history, search history (including content you have viewed in the Platform), product interaction, crash data, performance, diagnostic data, and other usage data.

l Government ID Information: In certain circumstances, Lovesick may ask for a government-issued ID for the purpose of fraud prevention, or as required by law.

l Other Information: You may at your sole discretion to provide other information to Lovesick.

Please note that our Service has two Zones (English Zone and Traditional Chinese Zone), and accessing content in different Zones requires you to create separate accounts. We will collect all or part of the above user information in each region separately.

II. How do we collect your data?

You directly provide Lovesick with most of your personal information Lovesick collects. We collect data and process data when you:

l Register as a user or place an order for any of our privileged services.

l Voluntarily complete a customer survey or provide feedback via email.

l Use or view our Services via your cookies.

Lovesick may also receive your personal information indirectly from the following sources:

l Other Individuals: Lovesick may collect information about you from other individuals. For example, if that individual has invited you to use Lovesick Services.

l At Your Direction: You may direct other individuals or third parties to share information with Lovesick. For example, log in to Lovesick through platforms such as Google and Apple.

III. How will we use/share your data?

Lovesick collects your personal information so that we can:

l Provide services to you, which include but are not limited to Lovesick Services, verification, upgrade, etc.

l Conduct user authentication.

l Conduct account retrieval.

l Archive and backup purposes.

l Improve the user's information safety, manage your account and provide you with customer support.

l Communicate with you regarding your use of our Service.

l Prevent and combat fraud.

l Research and analyze your use of the Service, provide troubleshooting, maintenance and improvement of our service.

l Send you marketing communications.

l Enforce our terms, conditions, and policies.

l Comply with law.

Lovesick may share personal information with third parties that help us operate, provide, improve, integrate, support, and market our Services. We may share some sets of personal data, in particular, for the purposes indicated above. The types of third parties we share information with include, in particular:

l Affiliate: Lovesick may share your information with any member or affiliate of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries, and companies that we control, are controlled by or under common control, and our strategic business partners, and their subsidiaries, in each case in or outside your country, for the purpose set out above.

l Service Providers: Lovesick may engage third parties to act as its service providers and perform certain tasks on our behalf, such as storing information, including personal information, in connection with your use of Lovesick Services, and conducting payment processing services. Lovesick’s service providers will provide the same or equal protection of personal information as stated in this Privacy Policy. They cannot use the personal information we share for their own purposes and must delete or return the personal information once they've fulfilled our request.

l Public Agency: Lovesick may share your information with law enforcement agencies, public or tax authorities, or other organizations if legally required to do so, or if Lovesick determines that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

l Third Parties: Lovesick may share personal information with third parties if Lovesick sell, buy, merge or partner with other companies or other businesses, or sell some or all of our assets. In such transactions, user information may be among to the transferred assets.

l Others: Lovesick may share personal information with others at your direction or with your consent. Lovesick may also disclose information about you where there is a lawful basis for doing so, if Lovesick determines that disclosure is reasonably necessary to enforce Lovesick’s terms of services or to protect Lovesick’s operations or users, or in the event of a reorganization or bankruptcy.

IV. How do we store and protect your data?

We store your personal data and content on our servers and the servers of our service providers. If you access our Service in the English Zone, your personal data will be stored in the United States,California; if you access our Service in the Traditional Chinese Zone, your personal data will be stored in Singapore. This means that depending on which Zone you choose to utilize, your personal data will be stored in the corresponding country/region. You agree to authorize us to store and transfer your personal information/data across national borders and stored on the servers outside of your country or region through this Policy.

The duration of the storage of personal information is determined by the respective legal retention period (e.g., commercial and tax retention periods). After expiry of this period, the corresponding information will be routinely deleted, provided they are no longer necessary for the performance or initiation of the contract and/or there is no longer any legitimate interest on our part in the further storage.

Lovesick will protect the personal information provided by you with safety protection measures conforming to industry standards to prevent unauthorized access, unauthorized public disclosure, unauthorized use, unauthorized modification, damage, or loss of data.

The Internet is not absolutely safe. We strongly recommend that you use a complex password to help us ensure the security of your account.

After an unfortunate personal information security incident occurs, we will inform you in a timely manner in accordance with the requirements of laws and regulations about: the basic situation and possible impacts of the security incident, the disposal measures we have taken or will take, suggestions that you can independently prevent and reduce risks, remedial measures for you, etc.

Lovesick only keeps user information in accordance with this policy. When our products or services are ceased, we will notify you in the form of notification, announcement, etc., and delete your personal information or anonymize it within 90 days, unless otherwise required by relevant law.

Lovesick strives to provide security for users' information to prevent loss, improper use, unauthorized access, or disclosure of information. Lovesick will comprehensively use various security protection measures within a reasonable security level to ensure information security.

Please understand that due to technical limitations and risk prevention limits, even if we have strengthened our security measures as much as possible, we cannot always guarantee 100% security of the information. You need to understand that the system and communication network used by you to access to the Lovesick Service may have problems due to circumstances beyond our control. Please be sure to take good care of your personal information, it may make you suffer losses for you to disclose the information. If you find that any information may or have been leaked, please notice to us immediately at, so that we can take appropriate measures in time avoid or reduce related losses.

V. Marketing

Lovesick would like to send you information about our Services that Lovesick think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Lovesick from contacting you for marketing purpose.

If you no longer wish to be contacted for marketing purposes, please contact us at:

Our email:

VI. What is your data protection rights?

l Right of Access: On receipt of your requests, we will provide you, as soon as reasonably possible, with: (a) personal information about you that is in the possession or under the control of Lovesick; and (b) information about the ways in which that personal data has been or may have been used or disclosed by Lovesick within a year before the date of the request. However, we may deny your access request if: (a) when such access will reveal personal information about another individual or will be contrary to the national interest; (b) if the burden or expense of providing access would be unreasonable to Lovesick or disproportionate to your personal interest; or (c) if the request is otherwise frivolous or vexatious.
訪問權:在收到您的請求後,我們將在合理的可能範圍內儘快向您提供:(a) Lovesick擁有或控制的有關您的個人資訊;以及(b) Lovesick在請求日期前一年內已使用/披露或可能已使用/披露該等個人資訊的方式。但是,在以下情況下,我們可能會拒絕您的訪問請求:(a) 此類訪問將洩露他人的個人資訊或違背國家利益;(b) 如果提供訪問的負擔或費用對Lovesick來說是不合理的,或與您的個人利益不成比例;或(c) 該請求是瑣屑無聊或無理取鬧的。

l Right to Rectification: You have the right to obtain from us without undue delay the rectification of inaccurate personal information concerning you and, if applicable, to have incomplete information completed.

l Right to Erasure: You have the right to demand from us the erasure of personal information concerning you without undue delay if retention of such personal information is no longer necessary for business purposes. When you request the deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such an event, we will fulfill your request after we have complied with our obligations.

l Right to Restriction of Processing: You can ask us to stop using all or some of your personal data or limit our use thereof by requesting certain limitations or its erasure as described above by sending a request.

l Right to Data Portability: You have the right to receive the personal information concerning you in a structured, commonly used and machine-readable format and to have this information transmitted to a third party, as long as the processing is based on consent or on a contract and the processing is carried out by means of automated procedures.

l Right to Object: If personal information is collected for the purposes of legitimate interests or in the public interest or in the exercise of official authority, you have the right to object to this processing, on grounds relating to your particular situation, at any time. We will no longer process the personal information unless there are demonstrable compelling legitimate grounds for this processing which override your interests, rights and freedoms or which serve in the establishment, exercise or defense of legal claims. You should be cognizant of the fact that exercising your Right to Object may affect the ability of Lovesick to continue providing the requested services.

Users can query or correct the user information after logging in to the personal center. When you delete your account, because the Paid Services in the account are non-refundable and the cancellation is irreversible, in order to avoid the cancellation of the account without the user's permission, such as robot operation or malicious cancellation, causing losses to the user, we may need you to provide ID number. The user information provided during account cancellation is only used to verify the security of the canceled account. Lovesick will keep it confidential.

If you make a request, Lovesick will respond to you as soon as possible. If you would like to exercise any of these rights, please contact us at:

Our email:

VII. Cookies and similar technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you use Lovesick Services, Lovesick may collect information from you automatically through cookies or similar technology.

Lovesick uses cookies and similar technologies in a range of ways to improve your experience when you use our Services, including:

l Keeping you signed in.

l Understanding how you use Lovesick Services.

l Conduct relevant data statistics

Lovesick uses cookies and similar technologies for below purpose:

l Functionality – Lovesick uses these cookies or similar technologies so that we recognize you when you use Lovesick Services and remember your previously selected preferences, which include what language you prefer and the location you are in.
功能 - Lovesick使用cookies或類似技術,以便我們在您使用Lovesick服務時識別您,並記住您之前選擇的偏好,可能包括您喜歡的語言和您所在的位置。

Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt out on mobile applications by following the instructions for Android, iOS, and others.

Please note you must separately opt out in each browser and on each device.

VIII. Privacy policy for minors

Lovesick does not knowingly collect or solicit personal information from anyone under the age of 18 (or equivalent minimum age in the relevant jurisdiction) (“Minor”) or knowingly allow such persons to use our Services. If you are a Minor, please do not send any information about yourself to Lovesick, including but not limited to your name, address, telephone number, or email address. No Minor may provide any personal information to Lovesick. In the event that Lovesick learns that it has collected personal information from Minor, Lovesick will delete that information as quickly as possible. If you believe that Lovesick might have any information from or about Minor, please contact us at:

Our email:

IX. Transfer of personal information outside of your country

Lovesick Services connect you to the world. To make that possible, your personal information may be transferred to or accessed by entities around the world. Lovesick complies with laws on the transfer of personal data between countries to help ensure your information is protected, wherever it may be. Recipients of the personal information in an overseas jurisdictions are subject to data privacy laws that have same or equal protection standards to those as set forth in this Privacy Policy.

If you are a user from the European Economic Area (EEA), British, or Swiss, we would like to let you know the processing of your personal data may involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the European Economic Area, we ensure that at least one of the following safeguards is in place to ensure a similar level of protection for you:

l We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

l We adopt the Standard Contractual Clause approved by the European Commission or other relevant departments which gives personal data the same protection it has in Europe.

l We adopt the equivalent mechanism stipulated in the laws applicable to data transmission to the United States and other relevant countries/regions.

X. Do not sell your personal information

Lovesick herein makes the following commitments to you. Lovesick will not retain, use, or disclose personal information for any purpose other than those set forth in this Privacy Policy, in no event will Lovesick sell any such personal information.

XI. Privacy policies of other websites

Lovesick Services contains links to other websites or application. This Privacy Policy applies only to Lovesick Services, so if you click on a link to another website or application, you should read their privacy policy.

XII. Application and Renewal of this Policy

We may modify this Privacy Policy from time to time and will use commercially reasonable efforts to generally notify all users of any material changes to this Privacy Policy, such as by updating the “Last Updated” date at the top of this page, which reflects the effective date of this Policy. You herein waive any right to receive specific notice of each such change. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

XIII. How to contact us

If you have any questions about Lovesick’s Privacy Policy, the information we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at:

Email us at:

If Lovesick does not respond to your request, you may refer your complaint to the applicable regulator.